At Prasino Home, your privacy is important to us. We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data. This policy explains our practices in detail, so you can feel confident about sharing information with us.
Information We Collect
Personal Information You Provide
When you contact us through our website, we collect information you voluntarily provide, including your name, email address, phone number (if provided), and any details you share about your home or cleaning needs in your message. This information helps us respond to your inquiry and provide relevant service information.
Information Collected Automatically
When you visit our website, we may automatically collect certain technical information through cookies and similar technologies. This includes your IP address, browser type, device information, pages visited, time spent on pages, and referring website addresses. This data helps us understand how visitors use our site and improve their experience.
Analytics Information
We use analytics services to better understand website traffic and usage patterns. These services may collect information about your interactions with our site, helping us improve content and functionality. You can control analytics cookies through your cookie preferences.
Legal Basis for Processing
We process your personal data based on several legal grounds: your consent when you submit information through our contact forms, our legitimate interests in operating our business and improving our services, and contract performance when providing services to you. We only process data that is necessary for these purposes.
How We Use Your Information
Responding to Your Inquiries
When you contact us, we use your information to understand your needs and provide helpful responses. This includes answering questions about our services, discussing your cleaning requirements, and scheduling consultations if requested.
Service Delivery and Communication
If you become a client, we use your information to coordinate service appointments, communicate about scheduling, provide service updates, and address any concerns you might have. We may also send occasional information about our services or eco-friendly cleaning tips if you've expressed interest.
Website Improvement
We analyze how visitors interact with our website to identify areas for improvement. This helps us create a better experience, ensure content is helpful and relevant, and make our site easier to navigate.
Marketing Communications
With your permission, we may send you information about our services, special offers, or eco-friendly cleaning tips. You can opt out of marketing communications at any time by contacting us directly.
Sharing Your Information
We respect your privacy and do not sell or rent your personal information to third parties. We only share your data in the following limited circumstances:
Service Providers: We work with trusted service providers who help us operate our website, process payments, or provide analytics. These providers only access information necessary to perform their functions and are obligated to maintain confidentiality.
Legal Requirements: We may disclose information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers: In the unlikely event of a business sale, merger, or acquisition, your information may be transferred to the new owner, who will be bound by the same privacy commitments.
How We Protect Your Data
Security Measures
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes secure server infrastructure, encryption of sensitive data, and regular security assessments.
Data Storage and Retention
Your data is stored securely on protected servers. We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.
Access Controls
Access to personal information is restricted to authorized personnel who need it to perform their job functions. All team members are trained on data protection principles and are bound by confidentiality obligations.
Breach Notification
In the unlikely event of a data breach that may affect your personal information, we will notify you and relevant authorities in accordance with applicable data protection laws, providing details about the breach and steps we're taking to address it.
Your Privacy Rights
Under data protection laws, including GDPR for EU residents, you have several rights regarding your personal information:
Right to Access
You can request a copy of the personal information we hold about you. We'll provide this information in a structured, commonly used format within one month of your request.
Right to Rectification
If any information we hold about you is inaccurate or incomplete, you have the right to request corrections. We'll update your information promptly upon verification.
Right to Erasure
You can request that we delete your personal information in certain circumstances, such as when it's no longer necessary for the purposes we collected it, or if you withdraw your consent. We'll honor such requests unless we have a legal obligation to retain the data.
Right to Data Portability
You can request to receive your personal data in a machine-readable format and have it transmitted to another service provider where technically feasible.
Right to Object
You can object to processing of your personal data for marketing purposes or when processing is based on legitimate interests. We'll stop processing unless we have compelling legitimate grounds to continue.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided above. We'll respond to your request within the timeframe required by applicable law, typically within one month.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
Avoid filling out contact forms, account registrations, or any data-submitting features
Disable cookies through your browser settings (see our Cookie Policy for more details)
Contact us directly to request the deletion of any previously shared personal data
We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly and confirm once your data has been removed from our systems.
Additional Privacy Information
Children's Privacy
Our services and website are not directed at children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us so we can delete it promptly.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we'll update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.
Questions or Concerns
If you have questions about this privacy policy or how we handle your personal information, please don't hesitate to contact us. We're here to address your concerns and ensure you feel comfortable with how your data is managed.