Welcome to Prasino Home. These Terms of Service outline the terms under which you may use our website and services. By accessing our website or engaging with our cleaning services, you agree to these terms. Please read them carefully, and feel free to contact us if you have any questions.
Using Our Services
Acceptable Use
Our website and services are intended for individuals seeking eco-friendly residential cleaning services in Cyprus. You agree to use our services only for lawful purposes and in ways that don't infringe upon the rights of others or restrict their use of our services.
When using our website, you should not attempt to gain unauthorized access to any part of the site, interfere with its proper functioning, or use it to transmit harmful content such as viruses or malicious code.
Service Access
Access to our website is provided free of charge for informational purposes. While we strive to keep our website available at all times, we cannot guarantee uninterrupted access and may need to suspend or restrict access for maintenance, updates, or other operational reasons.
We reserve the right to modify, suspend, or discontinue any aspect of our website or services at any time without prior notice.
Fair Usage Guidelines
We ask that you use our website responsibly. This includes not sending excessive requests to our servers, not attempting to scrape or copy large portions of our content without permission, and respecting the intellectual property rights in our materials.
Service Booking and Client Relationships
Booking Process
When you contact us to arrange cleaning services, we'll discuss your needs, schedule, and pricing. Service bookings are confirmed once we've agreed on the details and you've provided necessary access information for your property. We'll provide you with confirmation of scheduled appointments.
Your Responsibilities as a Client
As a client, you're responsible for providing accurate information about your property and any special requirements, ensuring access to your home at scheduled times, securing valuables and fragile items before our arrival, and notifying us of any changes to your schedule or requirements in advance.
Cancellations and Rescheduling
We understand that schedules change. If you need to cancel or reschedule an appointment, please let us know as soon as possible. We ask for at least 24 hours notice for cancellations to avoid any cancellation fees. We'll work with you to find a new time that suits your needs.
Payment Terms
Payment for services is due upon completion unless other arrangements have been agreed upon. We accept various payment methods, which we'll discuss when booking. Prices are quoted in Euros and include all standard cleaning supplies and equipment.
Service Availability and Changes
Service Coverage
Our cleaning services are currently available in Larnaca and surrounding areas in Cyprus. Service availability may vary based on location and scheduling capacity. We'll let you know during the booking process if we can accommodate your location.
Service Modifications
We may update our service offerings, pricing, or policies from time to time. When changes affect existing clients, we'll provide reasonable notice. Continued use of our services after changes take effect indicates acceptance of the updated terms.
Maintenance and Downtime
While we strive for consistent service availability, there may be occasions when we need to adjust schedules due to unforeseen circumstances, severe weather, or staff availability. We'll communicate any changes to your scheduled appointments as early as possible.
Intellectual Property and Content
Our Content
All content on our website, including text, images, graphics, logos, and design elements, is owned by Prasino Home or used with permission. This content is protected by copyright and other intellectual property laws. You may view and print pages for personal reference, but may not reproduce, distribute, or create derivative works without our written permission.
Trademarks
The Prasino Home name, logo, and any related marks are trademarks of our company. You may not use these marks without our prior written consent. Other trademarks mentioned on our site belong to their respective owners.
User-Submitted Content
If you submit testimonials, reviews, or other content to us, you grant us a non-exclusive license to use, reproduce, and display that content for business purposes. You confirm that any content you provide doesn't infringe on others' rights and that you have authority to grant us this license.
Limitations and Disclaimers
Service Limitations
While we take great care in providing quality cleaning services using eco-friendly products, we cannot guarantee specific results in all situations. Factors such as the condition of surfaces, age of materials, and existing damage may affect cleaning outcomes. We'll assess your space and discuss realistic expectations during consultation.
Website Accuracy
We work to keep information on our website accurate and up to date, but cannot guarantee that all content is always current or complete. Service descriptions, pricing, and other details are subject to change. We recommend contacting us directly to confirm specific information.
Liability Limitations
We maintain appropriate insurance for our cleaning services. Our liability is limited to the value of the service provided. We're not liable for indirect, consequential, or incidental damages. Nothing in these terms limits our liability for death, personal injury, or fraud.
General Legal Provisions
Governing Law
These Terms of Service are governed by the laws of the Republic of Cyprus. Any disputes will be subject to the jurisdiction of Cypriot courts.
Dispute Resolution
If you have concerns about our services, we encourage you to contact us directly so we can work together to resolve the issue. We're committed to finding fair solutions and maintaining positive relationships with our clients.
Severability
If any provision of these terms is found to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force.
Changes to Terms
We may update these Terms of Service periodically. When we make significant changes, we'll update the date at the top of this page and may notify existing clients. Your continued use of our services after changes indicates acceptance of the updated terms.
Questions About These Terms
If you have questions about these Terms of Service or need clarification on any point, please don't hesitate to reach out. We're happy to discuss these terms and ensure you feel comfortable with our policies.